Customer satisfaction is always the top priority at FitMAW. Our dedicated quality assurance teams check your items before shipment.
Our product quality is guaranteed. If you are not satisfied with the items received, we can easily arrange a refund for you. You may exercise your right to return the purchased items within 30 days in its original state (opened and unused) with receipt or proof of purchase from the date on which you received them from FitMAW and which you will pay for the item to be delivered to us.
NOTE: For online coaching programs you have until the first 7 days to cancel your online coaching.
Process of Return/Refund
Refund is processed within 48 hours. We can only offer a refund if you contact us within 30 days of the delivery date.
Make sure that your items are returned unused in their original packaging with the attached proof of purchase. We do not accept returns that are not in accordance with our policies and will be returned to you.
To protect all customers and ensure that all returns and exchanges are handled fairly, FitMAW can reimburse you in the following cases:
• The package has arrived in a damaged condition (proof required).
• The item arrived in extremely poor quality (evidence is required).
• The order has disappeared.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email to us if you have further questions at firstname.lastname@example.org